Because each item is custom made and personalized, all sales are final. Returns, refunds, and exchanges are not available on personalized itmes. If there is an issue with your order, please contact The Good Party as soon as possible so we can review it
Once the item has been picked up and leaves our possession, The Good Party is not responsible for damage that occurs during transport, handling, storage, or setup by the customer or another party. Balloons are delicate and can be affected by heat, cold, sharp objects, tight spaces, and improper handling.
If there is an issue with your order that appears to be related to workmanship, please contact The Good Party as soon as possible so we can review it.